Frequently Asked Questions

You've got questions, we've got answers

Question
What if I need more than I initially ordered

Answer

No problem!

We get it, you made your best guess on table count, and now rsvps are in and you need 3 more table centers.

Additions are happily accommodated up to 2 weeks before the event. Shorter notice requests will be accommodated as possible. Just send us an email and let us know what you need, we'll help you update your order. 

Question
How far in advance do I need to order?

Answer

we encourage everyone to book As soon as you've made your decision

For most couples, this is six to twelve months before the wedding, and three to six months before a party. That said, we’ll gladly accommodate your order up to eight weeks in advance. For shorter lead times, please call for availability and we’ll do our best!

Question
How much work will I need to do to get the flowers ready?

Answer

You're buying finished designs

so, little to no work is required on your part

Your flowers arrive ready for show time. Bouquets arrive in water & vases, décor pieces arrive ready to place on tables, boutonnieres and corsages are packaged in a box, ready to pin.​ If tables are ready to receive centers at the time of delivery, we'll gladly place them around. Otherwise, we'll stage everything in one place for you to distribute when the time is right.

 

If you chose to pick up your order, you'll need to place your arrangements on their tables. 

Question
Do you do large scale work?

Answer

We offer large arrangements, but not custom installations at this time

Large scale work like arbors and chandeliers requires more intimate and complex planning with your designer for your unique space. For complex/custom floral needs, check out our sister company, Arranged for You Floral Events.

Question
What's your cancellation policy?

Answer

50% of the value of your order is refundable up to 8 weeks before your event date.

Orders placed with fewer than 8 weeks notice are non-refundable. We’ll try our best to work with you on a date change, but cannot guarantee availability.​

Question
Do I have to return the containers after the event?

Answer

Containers are included.

It just keeps things simple.

When the day is done, you can send your flowers home with guests, donate them, or pitch the flowers and recycle the containers.

Question
Will the flowers stay fresh for the whole event?

Answer

Yes, they should.

We provide you with beautiul, fresh blooms that should last the day of your event, and often several days beyond. 

Especially during times of extreme heat, it's important to keep flowers in a cool location out of direct sunlight. Please refer to our Flower Care Guide for more tips. 

Question
Can I stop by your shop or farm to take a look?

Answer

Songbird operates as a residentially-based studio 

so, we don't see clients here at the farm/studio

But we do post regularly on Instagram and Facebook! Follow us to see what's fresh from the field and designer's bench. 

Question
Can I pick out my exact flowers?

Answer

your flowers will be unique to the week of your event 

Part of the Songbird model is to allow our experienced designers choose your blooms to deliver your vision

We reference all of the information you provide in the planner - style, color, inspirational photos, and special notes when we go to select the most beautiful seasonal harvest of flowers for your event. You do the planning up front, and we take care of the game time decisions so you can relax the week of your big day.

Question
Where is your pick up location?

Answer

We'll meet you for hand off in Aloha!

we don't have a storefront, so we set up "shop" in the parking lot of a friend's business to hand off to you on event day. 

The pick up window is 9-noon on the day of your event.